Return policy

You can return your purchase within 30 days. In case the cause for your return is a mistake made by Frank! MXParts, you need to supply us with the information as to why we are accountable. We will then send you the details about how to return your purchase.

In case the cause for your return is not a mistake made by Frank! MXParts, then you are responsible for the return costs. We request you to use an international courier which offers parcel tracking service. You are also advised to use insured shipment, since you are responsible for the item to arrive in the exact same condition as it was when shipped by Frank! MXParts.

We will refund your money (minus shipping costs, if applicable) within 7 days after receival of the item. If items are taken out of their orginal packaging, a 20% fee on the item price will be deducted from the refund (as we will have to request new packaging from the manufacturer) – unless otherwise agreed upon before the items were sent back to us.

New items must be returned in their original, undamaged and unopened (sealed) packaging, so we can sell it again as a new item.

We will not refund your money when the item received is not in the original condition. Therefore make sure the item is packaged very well (preferably by using our packaging material) when you want to return your item.

To counteract potential abuse Frank! MXParts holds the right to not refund anyone who, from our point of view, makes unlawful use of our return policy.

Return instructions